DELIVERY

We process your orders the same day or the next business day after your order. If you are delayed, customer service will contact you in advance.

Please note that for custom-made jewelry, delivery times are 1 week.

** In case of delivery outside Metropolitan France, administrative and/or customs fees may be applied by the carrier.

Delivery times & rates? Shipping terms vary depending on the country of delivery. All information will be given to you when you place your order. For France, delivery times vary between 48 hours and 4 days by Colissimo. For Europe, allow between 5 days and 2 weeks. Please note that relay deliveries take longer, allow at least a good week. HOW TO TRACK YOUR ORDER?

You can find your tracking number in your account. When your GISEL B. package is sent, you will automatically receive an email (be careful, it may be in spam). In this email, you will find all the information concerning your delivery.

If your package is lost?
We invite you to contact our Customer Service by email at service-client@giselb.com so that we can find a solution.

If my package is returned to sender? Once your package is returned to our Workshop, it cannot be reshipped to you and will be automatically refunded within 7 working days.

HOW TO RETURN YOUR JEWELRY?

You wish to return your order or part of it. Please contact customer service who will respond to you within 2 working days (service-client@giselb.com). Don't worry, the date your email was sent is valid. You have 14 days from the date you received your package to make the request. Beyond this period, the sale is declared firm and final. You can also request a return directly in your customer account, by clicking on your order.

– PURSUANT TO ARTICLE L. 221-21 OF THE CONSUMER CODE-

Please note, the jewel must be returned in perfect condition, new, never worn and with all the elements that compose it.

To make a return, the customer must contact customer service and make the return request. Customer service will then send the customer the return slip (free only for mainland France) as well as the procedure to follow. The return of the products is the responsibility of the customer and is done at his risk if the place of delivery is not FRANCE.

The refund of the order is made by the company LOUMAS via the payment system used when ordering, within a maximum of 14 days from receipt of said return. However, the refund is made subject to the company LOUMAS having been able to recover the products from the return and the request.

If the customer fails to comply with these General Terms and Conditions, LOUMAS will not be able to refund the products concerned. In all cases, return costs will be borne by LOUMAS if the product delivered is different or damaged.

Regarding custom-made jewelry, please contact us at service-client@giselb.com before any procedure. Indeed, a custom-made jewel is made for you and according to your wishes. They cannot be returned or refunded. Thank you for your understanding.