FAQs

Maison Gisel B. is a French artisan jewelry house, founded and managed by Clémence. Based in Toulouse, she designs and crafts creations using cultured pearls and gold plating, for women and men who seek elegance in imperfection.

Each piece is handmade in small batches in the Toulouse workshop. The House has held the Artisan de France label since 2025.

Our jewelry is available in over 100 points of sale worldwide, and has been worn by celebrities and featured in specialist press.

Our jewelry is available in the showroom at our partner Maison Alchimie, in Toulouse. Find all our retailers in France and internationally on giselb.com/pages/nos-revendeurs.

Customer service: support@giselb.com · WhatsApp +33 6 37 59 65 88 (6 days a week)
Professional orders: clemence@giselb.com
Press: presse.giselb@gmail.com

Prices and possible choices will be available when you validate your order.

For France and Belgium, delivery costs are free from 100€ of purchase.
From €250 for international.

We ship worldwide.

The preparation time for an order can vary between 3 and 7 working days. Then, the delivery time (indicated when placing the order) is effective once the order has been shipped and it depends on the carrier chosen.

Please note if your order is urgent, please let us know in the order note.

Delivery to a relay point generally takes longer, allow 6 days.

We work with La Poste, DHL and UPS

If your package is lost, please inform us as soon as possible by email at service-client@giselb.com indicating the number of your order.

We always find a solution so that you can receive your jewelry as quickly as possible.

If your package is returned to the sender, the order will be refunded upon receipt and you will have to re-order.

Yes, we ship to several countries. Administrative or customs fees may apply and are payable by the customer, depending on local regulations.

Yes, delivery is free for purchases over €150 in mainland France.

A confirmation email with tracking number is sent upon shipment (remember to check your spam). You can also track your package from your customer account .

You have 14 days after receipt of your order to generate a return.

You can generate your return request in your customer area.

Otherwise, you can contact us at service-client@giselb.com

Returns are free for France and Belgium.

Everywhere else, they will be your responsibility. Please request the return by email to service-client@giselb.com and send the product to

THE GISELB HOUSE
20 GRANDE RUE
VALENCIA 26000
FRANCE

You have 14 days after receipt of your order to return your parts to us.

Parts must be returned in their original condition , unworn, with all accessories and labels undetached .

Reimbursement is automatic on the payment method used during the purchase.

You will receive an automatic email from our site.

It takes 24 to 48 hours for it to take effect.

Yes. We favor exchanges : upon receipt of your return, we issue a credit note (credit) usable on our entire site.

Personalized creations are neither returnable nor exchangeable .

Gift cards are available in digital or paper form.

DIGITAL CARD: you receive the card by email with a unique code. You can use it multiple times.

PAPER CARD: This is a pretty card* that comes boxed with your own personalized message.

The card is valid for 1 year.

They are available on the site: E-Shop > Gift cards

They cannot be returned or refunded.

*Currently physical gift cards are available on the FR site in €, on the UK site in £ and on the US site in $.

Yes of course. For this, do not hesitate to contact us.

Contact us as soon as possible at support@giselb.com. Whenever possible, we will do our best to modify your order before it goes into production.

Yes. Maison Gisel B. creates custom pieces—for a wedding, a special event, or simply because some gifts deserve a custom design.

We can also adjust the length of some existing jewelry (lengthen or shorten a necklace or bracelet). Write to us at support@giselb.com to tell us about your project.

Find our customizable jewelry directly at giselb.com/collections/nos-bijoux-personnalisables.

Store your jewelry in the box or pouch that corresponds to it.

Do not mix your jewelry with others. Contact with other meats can damage your jewelry.

Do not go into the sea.

Do not go to the swimming pool.

Dry your jewelry well after putting it in water.

The manufacturer's warranty is possible for a period of 1 year.

If you break your jewelry, we can repair it. If this results in repair costs, a quote will be sent to you.

To do this, contact us at service-client@giselb.com

Absolutely! Our jewelry, made in France, is specially designed to respect even the most sensitive skin. Our French workshop rigorously selects high-quality hypoallergenic materials:

Materials suitable for sensitive skin

925 sterling silver : certified nickel-free, ideal for reactive skin

Real gold : a naturally hypoallergenic noble metal

The advantage of our jewelry made in France

Our French expertise allows us to control every stage of manufacturing in our workshops. This artisanal mastery guarantees:

Perfect finishes without irritating roughness

The absence of allergenic metals in our alloys

Skin-friendly surface treatments

Complete traceability of our raw materials

Certification and guarantees

All our French jewelry bears the official hallmark attesting to its composition. We also offer a money-back guarantee if you experience any skin reactions within 14 days of your purchase.

Our French artisanal creations combine beauty, quality and respect for your skin for your greatest daily comfort.

We can re-plate your jewelry at will. For this we have set up a dedicated service.

Do you want to lengthen or shorten a piece of jewelry? This is possible, please contact us at service-client@giselb.com

Do you need tailor-made jewelry for your wedding or for a special event? It's entirely possible. Come and explain your project to us by email at service-client@giselb.com

Yes. We offer a replating service to bring your jewelry back to life. Contact us at support@giselb.com to learn more.

All our jewelry is handcrafted in our workshop located in Toulouse, France. Maison Gisel B. holds the "Artisan de France" label, obtained in 2025, which certifies our commitment to 100% artisanal and local craftsmanship.

Yes. We exclusively select cultured pearls of AA+ quality minimum, sourced directly from Asia—without intermediaries. Each pearl is chosen for its unique character: its slightly irregular shape, its vibrant nacre, its distinctive luster. It is this embraced imperfection that constitutes the DNA of the Maison.