FAQs
DELIVERY
Prices and possible choices will be available when you validate your order.
For France and Belgium, delivery costs are free from 100€ of purchase.
From €250 for international.
We ship worldwide.
The preparation time for an order can vary between 3 and 7 working days. Then, the delivery time (indicated when placing the order) is effective once the order has been shipped and it depends on the carrier chosen.
Please note if your order is urgent, please let us know in the order note.
Delivery to a relay point generally takes longer, allow 6 days.
We work with La Poste, DHL and UPS
If your package is lost, please inform us as soon as possible by email at service-client@giselb.com indicating the number of your order.
We always find a solution so that you can receive your jewelry as quickly as possible.
If your package is returned to the sender, the order will be refunded upon receipt and you will have to re-order.
Yes, we ship to several countries. Administrative or customs fees may apply and are payable by the customer, depending on local regulations.
Yes, delivery is free for purchases over €150 in mainland France.
Yes, we offer an exclusive gift for any order over €99 .
A confirmation email with tracking number is sent upon shipment (remember to check your spam). You can also track your package from your customer account .
THE RETURNS
You have 14 days after receipt of your order to generate a return.
You can generate your return request in your customer area.
Otherwise, you can contact us at service-client@giselb.com
Returns are free for France and Belgium.
Everywhere else, they will be your responsibility. Please request the return by email to service-client@giselb.com and send the product to
THE GISELB HOUSE
20 GRANDE RUE
VALENCIA 26000
FRANCE
You have 14 days after receipt of your order to return your parts to us.
Parts must be returned in their original condition , unworn, with all accessories and labels undetached .
Reimbursement is automatic on the payment method used during the purchase.
You will receive an automatic email from our site.
It takes 24 to 48 hours for it to take effect.
Yes. We favor exchanges : upon receipt of your return, we issue a credit note (credit) usable on our entire site.
The credit is valid for an unlimited period , in one or more installments, on all our jewelry excluding custom creations.
Personalized creations are neither returnable nor exchangeable .
YOUR COMMANDS
Gift cards are available in digital or paper form.
DIGITAL CARD: you receive the card by email with a unique code. You can use it multiple times.
PAPER CARD: This is a pretty card* that comes boxed with your own personalized message.
The card is valid for 1 year.
They are available on the site: E-Shop > Gift cards
They cannot be returned or refunded.
*Currently physical gift cards are available on the FR site in €, on the UK site in £ and on the US site in $.
Yes of course. For this, do not hesitate to contact us.
OUR PRODUCTS
Store your jewelry in the box or pouch that corresponds to it.
Do not mix your jewelry with others. Contact with other meats can damage your jewelry.
Do not go into the sea.
Do not go to the swimming pool.
Dry your jewelry well after putting it in water.
The manufacturer's warranty is possible for a period of 1 year.
If you break your jewelry, we can repair it. If this results in repair costs, a quote will be sent to you.
To do this, contact us at service-client@giselb.com
Absolutely! Our jewelry, made in France, is specially designed to respect even the most sensitive skin. Our French workshop rigorously selects high-quality hypoallergenic materials:
Materials suitable for sensitive skin
925 sterling silver : certified nickel-free, ideal for reactive skin
Real gold : a naturally hypoallergenic noble metal
The advantage of our jewelry made in France
Our French expertise allows us to control every stage of manufacturing in our workshops. This artisanal mastery guarantees:
Perfect finishes without irritating roughness
The absence of allergenic metals in our alloys
Skin-friendly surface treatments
Complete traceability of our raw materials
Certification and guarantees
All our French jewelry bears the official hallmark attesting to its composition. We also offer a money-back guarantee if you experience any skin reactions within 14 days of your purchase.
Our French artisanal creations combine beauty, quality and respect for your skin for your greatest daily comfort.
We can re-plate your jewelry at will. For this we have set up a dedicated service.
Do you want to lengthen or shorten a piece of jewelry? This is possible, please contact us at service-client@giselb.com
Do you need tailor-made jewelry for your wedding or for a special event? It's entirely possible. Come and explain your project to us by email at service-client@giselb.com