DELIVERY & RETURNS

HOW TO FOLLOW YOUR ORDER?

You can find your tracking number in your account. When sending your GISEL B. parcel, you will automatically receive an email (be careful, it may be in spam). In this email, you will find all the information concerning your delivery.

If your package is lost?
We invite you to contact our Customer Service by email at service-client@giselb.com so that we can find a solution.

If my package is returned to the sender? Once your package has been returned to our Workshop, it cannot be sent back to you and will be automatically refunded within 7 working days.

Delivery times & prices?
Shipping methods vary depending on the country of delivery. All information will be given to you when placing your order.
For France, the delays vary between 48 hours and 4 days in Colissimo.
For Europe, count between 5 days and 2 weeks.
Attention, deliveries via Mondial Relais are longer, count a good week minimum.

** In the event of delivery outside Metropolitan France, administrative and/or customs fees may be applied by the carrier.
 

HOW TO RETURN YOUR JEWEL?

You want to return your order or part of it. Please contact customer service who will get back to you within 2 working days (service-client@giselb.com). Don't worry, the date your email was sent is authentic. You have 14 days from the date of receipt of your package to request it. Beyond this period, the sale is declared firm and final.

– PURSUANT TO ARTICLE L. 221-21 OF THE CONSUMER CODE-

Attention, the jewel must be returned in perfect summer, new, never worn and with all the elements that compose it.

To make a return, the customer must contact customer service and make the return request. Customer service will then send the customer the return form (free only for mainland France) as well as the procedure to follow. The return of the products is the responsibility of the customer and is at his own risk if the place of delivery is not FRANCE.

The refund of the order is made by the company LOUMAS via the payment system used when ordering, within a maximum of 14 days from receipt of the said return. However, the refund is subject to the company LOUMAS being able to recover the products of the return and the request.

If the customer fails to comply with these T&Cs, LOUMAS will not be able to reimburse the products concerned. In all cases, the return costs are borne by the LOUMAS company if the product delivered is different or damaged.

Regarding custom-made jewelry, please contact us at service-client@giselb.com before any procedure. Indeed, a jewel made to measure is made for you and according to your wishes. In are not can be returned or refunded.

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