Terms of Sales (hereinafter referred to as the “Site”) is published by the Company LOUMAS, EURL with a capital of €500, whose registered office is located at 1 chemin des amandiers 07200 Aubenas, registered in the Trade and Companies Register de Aubenas under the number 812 560 530, including the intra-community VAT number FR16812560530 and managed by Clémence Masson.


The general conditions of sale (the “GTC”) detailed below apply to all orders for products and services placed via the Site (the “Products”) with LOUMAS by any person (hereinafter referred to as the “Customer”) ).

The Customer must read the T&Cs prior to any order, the T&Cs being available on the Site.

LOUMAS reserves the right to adapt or modify these T&Cs at any time. The version of the T&Cs applicable to all sales being the one appearing online on the site at the time of the Order. Consequently, the fact of placing an Order requires full prior and unreserved acceptance of the T&Cs by the Customer by clicking on the button “I have read and I accept the general terms and conditions of sale”.

INFORMATION ON THE SITE AND ACCESSIBILITY OF THE SITE is an e-commerce site owned and operated by LOUMAS.

The Site is accessible to all users of the Internet network in principle 24 hours a day, 7 days a week, except for interruption, scheduled or not, by LOUMAS, for the purposes of its maintenance and/or security or in the event of force majeure (such as defined below). LOUMAS cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the Site.

LOUMAS does not warrant that the Site will be free from anomalies, errors or bugs, or that the Site will operate without failure or interruption. In this regard, he may freely and at his entire discretion determine any period of unavailability of the Site or its content. LOUMAS can also not be held responsible for problems with data transmission, connection or unavailability of the network.

LOUMAS reserves the right to change the Site, for technical or commercial reasons. When these modifications do not substantially and negatively alter the conditions of the provision of services, the Client may be informed of the modifications made, but his acceptance is not requested.


To be able to place an Order, the Customer must first register on the Site by creating an account containing the Customer's information (the "Account").

The Customer's registration on the Site is validated by LOUMAS after verification of the standard form completed by the Customer. The Customer receives a registration confirmation email.

When creating his Account, the Customer must ensure the accuracy and completeness of the data he provides. The Customer is required to always update his personal information. In the event of an error in the wording of the recipient's contact details, LOUMAS cannot be held responsible for the impossibility of delivering the Products.

To learn more about the protection of personal data during their collection, processing and use as well as the rights and optional settings to protect their privacy, the Customer can consult the privacy policies on our site here.

By registering on the Site, the Customer declares and guarantees to LOUMAS that he is of legal age and has the legal capacity to contract.

LOUMAS may delete the Customer's Account at any time, for any reason, in its sole discretion.


The Products offered for sale are those described on the Site on the day the Customer consults the Site, within the limits of available stocks. These indications are updated automatically in real time. However, an error in the update, whatever its origin, does not engage the responsibility of LOUMAS. As such, LOUMAS cannot be held responsible for the cancellation of an Order for a Product due to the exhaustion of stocks.

LOUMAS takes the greatest care in the presentation and description of its Products to best satisfy the Customer's information. However, it is possible that errors may appear on the Site, which the Customer acknowledges and accepts.

LOUMAS does not guarantee the accuracy or security of information transmitted or obtained through the Site.

It is possible that the Customer receives following an Order a part previously returned by another person. It is specified that LOUMAS only accepts the return of undamaged and unworn Products, these two conditions being checked before returning the returned Products to stock.


Taking an Order on the Site is subject to compliance with the procedure set up by LOUMAS on the Site comprising successive stages leading to the validation of the Order.

The Customer can select as many Products as he wishes which will be added to the basket (hereinafter referred to as the “Basket”). The Basket summarizes the Products chosen by the Customer as well as the prices and costs relating thereto. The Customer may freely modify the Basket before validating his Order. The validation of the Order constitutes confirmation of the acceptance by the Customer of the GCS, the Products purchased, their price as well as the associated costs.

A confirmation email summarizing the Order (Product(s), price, availability of the Product(s), quantity, etc.) will be sent to the Customer by LOUMAS. To this end, the Customer formally accepts the use of electronic mail for confirmation by LOUMAS of the content of his Order. Invoices are available in the “my account” section of the Site.


LOUMAS reserves the right to withdraw any Product displayed on the Site at any time and to replace or modify any content or information appearing on the latter. Despite LOUMAS' best efforts to meet the expectations of its customers, it may be necessary for the latter to refuse to process an Order after having sent the Customer the confirmation email summarizing the Order.

LOUMAS cannot be held liable to the Customer or a third party for the harmful consequences of the withdrawal of a Product from the Site, or the replacement or modification of any content or information appearing on this Site, or even the refusal to process an Order after sending the confirmation email summarizing the Order.

LOUMAS also reserves the right to refuse or cancel an Order from a customer with whom it has a dispute over the payment of a previous order.


The prices of the products are indicated on the Site in euros for Europe, in pounds sterling for Great Britain and in American dollars for the United States, including VAT, but excluding customs fees and other taxes. Customs charges and other taxes must be paid by the Customer directly to the carrier.

All prices displayed are calculated and include the value added tax (VAT) applicable in France or that applicable in the country of delivery located in the European Union.

LOUMAS reserves the right to modify its prices at any time, but the Products will be invoiced on the basis of the prices in force at the time of registration and payment of the Order, subject to availability.

The Products are payable in cash when the actual Order is placed.

Payment for purchases is made either via Paypal or via the secure platform of our payment provider STRIPE.

Paypal (Europe) S.à.rl et Cie , is a Luxembourg partnership limited by shares, registered with the RCS of Luxembourg under number B118349, whose registered office is located at 22-24, Boulevard Royal – L-2449 Luxembourg. For any information, the Customer can consult the following website: .

Stripe , Inc. is a company registered in San Francisco (United States of America) whose head office is located at 510 Townsend Street San Francisco, CA 94103, USA. For any information, the Customer can consult the following website:

The Customer expressly acknowledges that the communication of his bank card number to LOUMAS constitutes authorization to debit his Account up to the price of the Products ordered. If necessary, a notification of Order cancellation for non-payment is sent to the Customer by LOUMAS to the email address provided by the Customer when registering on the Site.

The data recorded and kept by LOUMAS constitutes proof of the Order and of all past sales. The data recorded by Paypal or Stripe constitutes proof of any financial transaction between the Customer and LOUMAS.


Deliveries are made by the services of La Poste, Mondial Relais or Chronopost, from Monday to Saturday, depending on the option chosen by the Customer when validating their Order.

Delivery means the transfer to the Customer of physical possession of the Products (the “Delivery”).

The Delivery costs applicable to the Order are those mentioned on the Site at the time of the Order in the “Delivery and returns” section.

When LOUMAS takes care of the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.

As an exception, the risk is transferred to the Customer when the Product is handed over to the carrier when the latter is responsible for transport by the Customer and not by LOUMAS.

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residential address of the Customer, of a natural person of his choice or of a legal person (delivery to his company ).

If it is impossible to carry out the Delivery, due to an incorrect delivery address or the absence of collection by the Customer of his Order from the selected collection point or from La Poste or Chronopost, no reshipment may be carried out and the Customer will be reimbursed within five to 10 days of receipt of the Order by LOUMAS.

LOUMAS delivers Orders within a maximum period of twelve (12) working days for Delivery in Metropolitan France and twenty (20) working days for International Delivery, this period being counted from the first working day after validation of the command.

In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access, names and/or intercom numbers, etc.).

LOUMAS cannot be held responsible for delays in delivery that are not its fault or justified by a case of force majeure (as defined below).

If the Delivery time is exceeded, the Customer may request the cancellation of the sale and obtain, within a maximum period of fourteen (14) days of his request to this effect, the reimbursement of the sums paid on the occasion of the Order. Notwithstanding the foregoing, LOUMAS cannot be held responsible for the harmful consequences resulting from a delay in delivery, only reimbursement of the Product by LOUMAS being possible to the exclusion of any other form of compensation.

Deliveries can also be made to a Relay Point by the service provider Mondial Relais, subject to acceptance of the package by the selected Relay Point.


9.1. Deadline and procedures for exercising the right of withdrawal

In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from LOUMAS, without have to give reasons for their decision.

The exercise of the right of withdrawal can be done either by logging into your customer account in the "order" section, or by email to

9.2. Terms of return of the Order under the right of withdrawal

The right of withdrawal is exercised without penalty.

The Customer returns the Order with the prepaid return voucher provided by LOUMAS, without undue delay and, at the latest, within fourteen (14) days following the communication of its decision to withdraw in accordance with Article L. 221-21 of the Consumer Code.

Beyond this period of fourteen (14) days, the sale is firm and definitive. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. To make a return, the Customer must follow the procedure indicated on the return form received with his Order. The return of the Products is covered by LOUMAS if the place of Delivery is in the following country: France.

The return of the Products is the responsibility of the Customer and is at his own risk if the place of Delivery is not in the aforementioned countries.

9.3. Reimbursement of Products returned under the right of withdrawal

Reimbursement of the Order by LOUMAS is made no later than fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw.

However, the reimbursement takes place provided that LOUMAS has been able to recover the Products subject to the return and the request for reimbursement.

LOUMAS makes the refund using the same means of payment as the one used to pay for the Order. If and only if the latter has expired, LOUMAS will approach the Customer in order to make the refund by another means of payment and insofar as the refund does not incur additional costs for LOUMAS.

Reimbursement of an order paid for with an e6gift card, a gift card or a credit note will be automatically refunded as a credit note.

If the Customer fails to comply with these T&Cs, LOUMAS will not be able to reimburse the Products concerned. In all cases, the return costs are borne by LOUMAS if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.


If one or more stipulations of these GCS are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.


No tolerance, inaction or inertia on the part of LOUMAS may be interpreted as a waiver of its rights under the terms of the GCS.


It is recalled that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect their own data and/or software from contamination by possible viruses circulating on the Internet.


the Company LOUMAS, EURL with a capital of €500, whose registered office is located at 1 RUE DU THEATER 26000 VALENCE, registered in the Trade and Companies Register of ROMANS SUR ISERE under number 812 560 530, whose intra-VAT number community FR16812560530 and managed by Clémence Masson.

Management and publication is managed by Clémence Masson, legal representative of LOUMAS.





In accordance with the provisions of law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés) under the number .

All the information in your Account is only used within the framework of your commercial relationship with . This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are entirely processed by Paypal or by the secure payment module of our partner STRIPE. The Site uses cookies (cookies), which the user is informed of when arriving on the website, which allow information relating to the navigation of the computer on the website to be recorded. These cookies are installed only after acceptance by the user, the continuation of the navigation on the website being worth acceptance. The user can oppose the use of these cookies by configuring his browser, knowing that access to certain services may require the prior acceptance by the user of cookies.