You would like to return your order or part of it. Please contact customer service who will respond to you within 2 working days (email@example.com). Don't worry, the date your email was sent is binding. You have 14 days from the date of receipt of your package to request it. Beyond this period, the sale is declared firm and final. You can also request a return directly in your customer account, by clicking on your order.
– FOLLOWING ARTICLE L. 221-21 OF THE CONSUMER CODE-
Please note, the jewelry must be returned in perfect condition, new, never worn and with all the elements that make it up.
To make a return, the customer must contact customer service and request the return. Customer service will then send the customer the return slip (free only for mainland France) as well as the procedure to follow. The return of products is the responsibility of the customer and is done at their own risk if the place of delivery is not FRANCE.
The refund of the order is made by the LOUMAS company via the payment system used when ordering, within a maximum of 14 days from receipt of said return. However, the reimbursement occurs provided that the LOUMAS company has been able to recover the products of the return and the request.
If the customer fails to comply with these General Terms and Conditions, the LOUMAS company will not be able to reimburse the products concerned. In all cases, return costs are the responsibility of the LOUMAS company if the product delivered is different or damaged.
Concerning custom-made jewelry, please contact us at firstname.lastname@example.org before any procedure. In fact, a tailor-made piece of jewelry is made for you and according to your wishes. They cannot be returned or refunded. Thank you for your understanding.