General Terms and Conditions

Terms of Sales (hereinafter referred to as the “Site”) is published by the Company LOUMAS, EURL with capital of €500, whose head office is located at 1 chemin des amandiers 07200 Aubenas, registered in the Trade and Companies Register of Aubenas under the number 812 560 530, including the intra-community VAT number FR16812560530 and managed by Clémence Masson.


The general conditions of sale (the “CGV”) detailed below apply to all orders for products and services placed via the Site (the “Products”) with LOUMAS by any person (hereinafter referred to as the “Customer” ).

The Customer must read the T&Cs before placing any order, the T&Cs being available on the Site.

LOUMAS reserves the right to adapt or modify these General Terms and Conditions at any time. The version of the General Terms and Conditions applicable to any sale being that appearing online on the site at the time of the Order. Consequently, placing an Order requires full prior and unreserved acceptance of the General Terms and Conditions by the Customer by clicking on the “I have read and accept the general conditions of sale” button.

INFORMATION ON THE SITE AND ACCESSIBILITY OF THE SITE is an e-commerce site owned and operated by LOUMAS.

The Site is accessible to all users of the internet network in principle 24 hours a day, 7 days a week, except interruption, scheduled or not, by LOUMAS, for the needs of its maintenance and/or security or in cases of force majeure (such as defined below). LOUMAS cannot be held responsible for any damage, whatever its nature, resulting from unavailability of the Site.

LOUMAS does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will operate without breakdown or interruption. In this regard, it may freely and at its sole discretion determine any period of unavailability of the Site or its content. LOUMAS cannot be held responsible for data transmission, connection or network unavailability problems.

LOUMAS reserves the right to change the Site, for technical or commercial reasons. When these modifications do not alter the conditions of provision of services, in a substantial and negative manner, the Customer may be informed of the modifications made, but his acceptance is not requested.


To be able to place an Order, the Customer must first register on the Site by creating an account containing the Customer's information (the "Account").

The Customer's registration on the Site is validated by LOUMAS after verification of the standard form completed by the Customer. The Customer receives a registration confirmation email.

When creating their Account, the Customer must ensure the accuracy and completeness of the data they provide. The Customer is required to always update his personal information. In the event of an error in the wording of the recipient's contact details, LOUMAS cannot be held responsible for the impossibility of delivering Products.

To find out more about the protection of personal data during their collection, processing and use as well as the optional rights and settings to protect their privacy, the Customer can consult the privacy policies on our site here.

By registering on the Site, the Customer declares and guarantees to LOUMAS that he is of legal age and has the legal capacity to contract.

LOUMAS may delete the Customer's Account at any time, for any reason, at its sole discretion.


The Products offered for sale are those described on the Site on the day of consultation of the Site by the Customer, within the limits of available stocks. These indications are automatically updated in real time. However, an error in the update, whatever its origin, does not engage the responsibility of LOUMAS. As such, LOUMAS cannot be held responsible for the cancellation of an Order for a Product due to exhaustion of stocks.

LOUMAS takes the greatest care in the presentation and description of its Products to best satisfy the Customer's information. However, it is possible that errors may appear on the Site, which the Customer acknowledges and accepts.

LOUMAS does not guarantee the accuracy or security of the information transmitted or obtained using the Site.

It is possible that the Customer may receive a part previously returned by another person following an Order. It is specified that LOUMAS only accepts the return of intact and unworn Products, these two conditions being checked before returning the returned Products to stock.


Taking an Order on the Site is subject to compliance with the procedure set up by LOUMAS on the Site including successive steps leading to validation of the Order.

The Customer can select as many Products as he wishes which will be added to the basket (hereinafter referred to as the “Basket”). The Basket summarizes the Products chosen by the Customer as well as the prices and related costs. The Customer may freely modify the Basket before validation of his Order. Validation of the Order constitutes confirmation of the Customer's acceptance of the General Terms and Conditions, the Products purchased, their price as well as the associated costs.

A confirmation email summarizing the Order (Product(s), price, availability of the Product(s), quantity, etc.) will be sent to the Customer by LOUMAS. To this end, the Customer formally accepts the use of email for confirmation by LOUMAS of the content of their Order. Invoices are available in the “my account” section of the Site.


LOUMAS reserves the right to withdraw at any time any Product displayed on the Site and to replace or modify any content or information appearing on the latter. Despite LOUMAS' best efforts to meet the expectations of its customers, it may be necessary for the latter to refuse to process an Order after having sent the Customer the confirmation email summarizing the Order.

LOUMAS cannot be held responsible towards the Customer or a third party for the harmful consequences of the withdrawal of a Product from the Site, or the replacement or modification of any content or information appearing on this Site, or even the refusal to process an Order after sending the confirmation email summarizing the Order.

LOUMAS also reserves the right to refuse or cancel an Order from a customer with whom it has a dispute over the payment of a previous order.


Product prices are indicated on the Site in euros for Europe, in pounds sterling for Great Britain and in American dollars for the United States, including VAT, but excluding customs fees and other taxes. Customs fees and other taxes must be paid by the Customer directly to the carrier.

All prices displayed are calculated and include the value added tax (VAT) applicable in France or that applicable in the country of delivery located in the European Union.

LOUMAS reserves the right to modify its prices at any time but the Products will be invoiced on the basis of the prices in force at the time of registration and payment of the Order, subject to availability.

The Products are payable in cash upon placing the Order.

Payment for purchases is made either via Paypal or via the secure platform of our payment provider STRIPE.

Paypal (Europe) S.à.rl et Cie , is a Luxembourg partnership limited by shares, registered with the Luxembourg RCS under number B118349, whose head office is located at 22-24, Boulevard Royal – L-2449 Luxembourg. For any information, the Customer can consult the following website: .

Stripe , Inc. is a company registered in San Francisco (United States of America) with its head office located at 510 Townsend Street San Francisco, CA 94103, USA. For any information, the Customer can consult the following website:

The Customer expressly acknowledges that the communication of his bank card number to LOUMAS constitutes authorization to debit his Account up to the price of the Products ordered. If applicable, a notification of Order cancellation for non-payment is sent to the Customer by LOUMAS to the email address provided by the Customer when registering on the Site.

The data recorded and kept by LOUMAS constitutes proof of the Order and all past sales. The data recorded by Paypal or Stripe constitutes proof of any financial transaction between the Customer and LOUMAS.


Deliveries are ensured by the services of La Poste, Mondial Relais or Chronopost, from Monday to Saturday, depending on the option chosen by the Customer when validating their Order.

Delivery means the transfer to the Customer of physical possession of the Products (the “Delivery”).

The Delivery costs applicable to the Order are those mentioned on the Site at the time of the Order in the “Delivery and returns” section.

When LOUMAS takes care of the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.

As an exception, the risk is transferred to the Customer when the Product is handed over to the carrier when the latter is responsible for transport by the Customer and not by LOUMAS.

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer, of a natural person of his choice or of a legal entity (delivery to his company ).

If it is impossible to carry out the Delivery, due to an incorrect delivery address or the absence of collection by the Customer of their Order from the selected collection point or from La Poste or Chronopost, no reshipment can be made. carried out and the Customer will be reimbursed within five to 10 days from receipt of the Order by LOUMAS.

LOUMAS delivers Orders within a maximum period of principle of twelve (12) working days for a Delivery in Metropolitan France and twenty (20) working days for an international Delivery, this period being counted from the first working day after validation of the command.

In order for these deadlines to be respected, the Customer must ensure that they have communicated accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access, names and/or intercom numbers, etc.).

LOUMAS cannot be held responsible for any delay in delivery not being its fault or justified by a case of force majeure (as defined below).

If the Delivery time is exceeded, the Customer may request the cancellation of the sale and obtain, within a maximum of fourteen (14) days of his request to this effect, the reimbursement of the sums paid on the occasion of the Order. Notwithstanding the above, LOUMAS cannot be held responsible for the damaging consequences resulting from a delivery delay, only reimbursement of the Product by LOUMAS being possible to the exclusion of any other form of compensation.

Deliveries can also be made to a Relay Point by the Mondial Relais service provider, subject to acceptance of the package by the selected Relay Point.


9.1. Deadline and terms for exercising the right of withdrawal

In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from LOUMAS, without having to justify his decision.

The right of withdrawal can be exercised either by logging into your customer account in the “order” section, or by email

9.2. Terms of return of the Order within the framework of the right of withdrawal

The right of withdrawal is exercised without penalty.

The Customer returns the Order with the prepaid return voucher provided by LOUMAS, without undue delay and, at the latest, within fourteen (14) days following communication of their decision to withdraw in accordance with article L. 221-21 of the Consumer Code.

Beyond this period of fourteen (14) days, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. To make a return, the Customer must follow the procedure indicated on the return slip received with their Order. The return of Products is covered by LOUMAS if the place of Delivery is in the following country: France.

The return of the Products is the responsibility of the Customer and is done at their own risk if the place of Delivery is not in the aforementioned countries.

9.3. Reimbursement of Products returned within the framework of the right of withdrawal

LOUMAS will reimburse the Order no later than fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw.

However, the reimbursement occurs provided that LOUMAS has been able to recover the Products subject to the return and the reimbursement request.

LOUMAS makes the reimbursement using the same means of payment as that which was used to pay for the Order. If and only if the latter has expired, LOUMAS will contact the Customer in order to make the reimbursement by another means of payment and to the extent that the reimbursement does not cause additional costs for LOUMAS.

The refund of an order paid with an e6gift card, a gift card or a credit will be automatically refunded in credit.

If the Customer fails to comply with these General Terms and Conditions, LOUMAS will not be able to reimburse the Products concerned. In all cases, return costs are the responsibility of LOUMAS if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.


If one or more stipulations of these General Terms and Conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.


No tolerance, inaction or inertia on the part of LOUMAS may be interpreted as a waiver of its rights under the General Terms and Conditions.


Please note that the secrecy of correspondence is not guaranteed on the Internet and that it is up to each Internet user to take all appropriate measures to protect their own data and/or software from computer contamination. possible viruses circulating on the Internet.


the Company LOUMAS, EURL with capital of €500, whose head office is located at 1 RUE DU THEATRE 26000 VALENCE, registered in the Trade and Companies Register of ROMANS SUR ISERE under number 812 560 530, including the intra-VAT number community FR16812560530 and managed by Clémence Masson.

Management and publication is managed by Clémence Masson, legal representative of LOUMAS.





In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés) under the number .

All information in your Account is only used within the framework of your commercial relationship with . This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are entirely processed by Paypal or by the secure payment module of our partner STRIPE. The Site uses cookies (connection cookies), which the user is informed of when arriving on the website, which allow information relating to the computer's navigation on the website to be recorded. These cookies are only installed after acceptance by the user, continued navigation on the website constitutes acceptance. The user can oppose the use of these cookies by configuring their browser, knowing that access to certain services may require the user's prior acceptance of cookies.